The Moderating Effect of Transaction Experience on the Decision Calculus in On-Line Repurchase This paper looks more at user returning to website after an itial purchase and the factors related to that.

Some Papers

The effect of web interface features on consumer online purchase intentions sciencedirect article.

 

http://affect.media.mit.edu/pdfs/02.klein-moon-picard.pdf This paper looks at methods of easing user frustration. Some interesting ideas in the future directions section for our project

I was searching for a paper that focuses on websites that require a large amount of user data entry but came across this by accident.

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